Contact Portofino Tours

A question about a tour listed here, a correction, or a request to be considered? Write to us and a person will read it.

How to reach us

Email hello@portofinotours.com. We answer in English, usually within two working days.

We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the site you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.

If your tour was cancelled or you missed it

A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Almost every tour listed here refunds in full if you cancel at least 24 hours ahead; a late arrival is not refunded.

Rough sea is the usual reason a boat does not sail. When an operator cancels for weather, it offers another date or a refund. If you missed a departure, give the time and the pier where you waited when you write to the operator.

Corrections

If a fact here is wrong or out of date, tell us what and where. Ferry fares and opening hours change with the season, and a meeting point can move; the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.

Operators

If you run tours around Portofino and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.

The village's paid sight